Credit Note / Sales Return

Credit notes are documents created by the seller to the buyer indicating cancellation/acceptance of return of a certain product/service from one or more invoices. A credit note gives you an important ability to cancel out an already issued invoice, either in full or in part and relieves the buying from the obligation of payment.

In Credit Notes, you can create, edit or delete debit notes for the previous invoices.

Essential Requirement

To create or use credit notes, it is essential and advisable to create the following:

• Customer Name
• Product/Service

How to create new credit note ?

1. In the Sales Module, Select Credit Notes.
2. Click on “+Add New” to create a new credit note.
3. Chronological Credit Note number will be generated automatically if set to auto in configuration or fill manually if set to manual.
4. Upon clicking the “Customer Name” field, a drop-down list will appear for the existing Customer. Select the desired customer name from the list or type in the name manually. If the desired customer name is not previously created, click on the “Add New” option and fill in the details to create the customer.
5. Select the “Date” from the pre-designed calendar by clicking on the calendar icon.
6. In the “Invoice Ref”, you can search from the drop-down list of invoices for the selected customer or you can manually enter the reference for the transaction.
7. The list of products/service shall be automatically traced if invoice ref is selected from the previously created invoice along with information such as product/service, quantity, rate, tax and discount. If invoice ref. is entered manually, select the product/service from the drop-down list, enter quantity, rate, tax rate and discount amount manually. (You can still change/edit the information even if the invoice ref. is selected from the previously created invoice)
8. In the “Note”, provide the relevant information for the transaction.
9. Select the reporting tag to inform the designated personnel about the debit note.
10. Click on the “Save” icon. Click on the desired action from the pop-up box or click elsewhere to save the debit note as a draft. If saved as a draft, you can approve the debit note from the draft tab. OR
11. Click on the “Reset” icon to clear all the fields and start again.

Options for Credit note

When a selected credit note is opened, options can be used to edit, make duplicates, void, print the selected invoice.

Quick Action Button: If the draft credit note is selected then the quick action button – “Approve” for approving the draft credit note will be shown.

Make Duplicate – if you select this option, a replica of the currently displayed credit note will be created as a new credit note. You can however still edit the details/information and save it as a new credit note.

Void this Credit Note – This option nullifies/invalidates the currently selected credit note. Once a transaction is voided such transaction cannot be reverted later.

Print /PDF/Email: For any document opened, may it be draft or approved, you can preview, print or save as pdf. Tigg offers a pre-designed template for the user, however, you can design/change the templates from “Configuration” in “Printing Templates”.